If you booked your flight through the Chase Travel Portal, you have several options to cancel your ticket—either online or by calling a Chase Travel expert. Whether you booked using cash, Ultimate Rewards® points, or both, understanding the cancellation process, refund rules, and airline policies is essential.
Need Immediate Cancellation Assistance? Call Chase Travel Flight Support
Chase Travel Flight Expert: 1-855-628-4230
Why Cancel a Flight Through the Chase Travel Portal?
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Emergency schedule changes
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Weather-related disruptions
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Airline delays
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Illness or family emergencies
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Mistakes during booking
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Fare price drops
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Travel credits or vouchers
How to Cancel a Flight Using the Chase Travel Portal (Step-by-Step)
- Log in to Your Chase Account
Go to Chase.com or open the Chase Mobile® App and sign in.
- Navigate to the Chase Travel Dashboard
Go to Ultimate Rewards® → Choose your card → Travel → My Trips.
- Select the Flight You Want to Cancel
Review your itinerary, fare class, and airline rules.
- Click “Cancel Trip” or “Cancel Flight”
If online cancellation is allowed, the option will appear.
- Review Refund Details
Depending on airline rules, your cancellation may result in:
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Full refund
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Point refund
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Airline eCredit
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Partial refund
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No refund (Basic Economy)
- Submit the Cancellation
You will receive confirmation from Chase and the airline.
When You Must Call Chase Travel Instead
Call 1-855-628-4230 when:
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Basic Economy fares cannot be canceled online
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Multi-city bookings are involved
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The flight is within 24 hours
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Airline changed your schedule
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Portal errors occur
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International or complex itineraries
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Mixed cash and points bookings
Chase Travel Cancellation Policies
- 24-Hour Risk-Free Cancellation
Most flights canceled within 24 hours of booking receive a full refund.
- Refundable vs. Non-Refundable Tickets
Refundable → Full refund.
Non-refundable → Airline credit.
- Basic Economy Tickets
Typically non-refundable and non-changeable.
- Award Flights
Points are refunded based on airline rules.
Refund Timelines
Cash refunds: 3–7 days
Credit card refunds: 1–2 billing cycles
Point refunds: Up to 24 hours
Airline credits: Within minutes to 24 hours
Tips for Cancelling a Chase Travel Flight
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Cancel early for better outcomes
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Know airline policies
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Call during low wait times
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Keep all confirmation emails
Chase Travel Contact Number
1-855-628-4230
Frequently Asked Questions
- How do I cancel a flight on the Chase Travel portal?
Go to Travel → My Trips → Select → Cancel.
- What is the Chase cancellation phone number?
1-855-628-4230.
- Does Chase charge cancellation fees?
No, but airlines may.
- Can I cancel a flight booked with points?
Yes, points are refunded if eligible.
- What if the airline changed my flight?
You may qualify for free cancellation or refund.
- Can Basic Economy be canceled?
Generally no—call Chase for exceptions.
- How long do refunds take?
Cash: 3–7 days, Points: Usually 24 hours.
- Can Chase handle same-day cancellations?
Yes—by phone only.
Final Thoughts
Canceling a flight through the Chase Travel Portal is straightforward when understanding airline rules and Chase processes. For urgent cancellations or complicated bookings, always call a Chase Travel Flight Expert at 1-855-628-4230.