Planning a Sandals® vacation is an exciting experience, but sometimes plans can change unexpectedly.
Understanding the Sandals Resort cancellation policy ensures you can protect your investment and enjoy flexibility if you need to cancel or reschedule.
This comprehensive guide explains Sandals’ cancellation rules, refund timelines, and how to contact their support team directly at 1-866-284-3014.
Overview of the Sandals Resort Cancellation Policy
Sandals Resorts offers a flexible cancellation policy, particularly for guests who book directly through Sandals website.
However, the specific policy can vary depending on your booking type, location, and travel date.
| Time Before Arrival | Cancellation Fee | Refund Eligibility |
|---|---|---|
| More than 45 days | No penalty | 100% refund (minus any insurance fees) |
| 44–31 days | $200 per room | Partial refund |
| 30–15 days | 50% of total stay | Partial refund |
| 14 days or less | 100% of total stay | No refund, possible rebooking |
How to Cancel or Modify a Booking
If your plans change, Sandals offers multiple ways to cancel or modify your booking:
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Call Sandals Resort Support — The fastest and most reliable way is by calling 1-866-284-3014. Have your reservation number, full name, and travel dates ready.
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Use the Sandals website Contact Page — Submit a cancellation request through Sandals website/contact. Expect a response within 24–48 hours.
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Contact Your Travel Advisor — If you booked through a Sandals Preferred Travel Advisor, they can manage cancellations, refunds, and credits.
Refund Process and Timelines
Refunds are issued to the original payment method once the cancellation is processed.
Typical timelines are 7–14 business days for credit cards and up to 21 days for bank transfers.
If you purchased travel protection insurance, part of the amount may be refundable.
Rebooking Options and Travel Credits
Instead of canceling, Sandals allows rebooking under certain conditions. Travel credits are often provided and can be used within 12 months.
This helps guests retain promotional rates, upgraded rooms, and avoid cancellation penalties.
Exceptions and Non-Refundable Situations
Some elements of your booking are non-refundable, including airfare (if booked separately), travel protection insurance, group deposits, or no-shows.
During severe weather events or natural disasters, Sandals may issue travel credits or rebooking options.
Contact Sandals Resort Support
If you need help with cancellations, refunds, or modifications, contact Sandals directly using the official channels below:
- Toll-Free (North America): 1-866-284-3014
- Contact Form: Sandals website/contact
- Live Chat: Available on Sandals website
- UK & Europe: 1-866-284-3014
- Social Media: @SandalsResorts on major platforms
Frequently Asked Questions
Q1: What is the Sandals Resort cancellation policy?
A: Cancellations 45 days or more before arrival receive a full refund. Fees apply within 45 days of travel.
Q2: How can I cancel my Sandals Resort booking?
A: You can cancel by calling 1-866-284-3014, using the Sandals website contact form, or through your travel agent.
Q3: Does Sandals charge cancellation fees?
A: Yes, depending on how close to your arrival date you cancel.
Q4: How long do refunds take?
A: Refunds are typically processed within 7–14 business days.
Q5: Can I get a refund for airfare or travel insurance?
A: Airfare and insurance fees are non-refundable but may be transferable depending on your policy.
Q6: What happens if I cancel due to a hurricane or emergency?
A: Sandals offers travel credits or rebooking options during such events.
Q7: Who should I contact for help?
A: Call 1-866-284-3014 or visit Sandals website/contact for official assistance.
Final Thoughts
The Sandals Resort cancellation policy is designed to provide guests with flexibility and peace of mind.
For quick assistance or to confirm your refund, always use official channels — especially the dedicated support number 1-866-284-3014.
By understanding these terms in advance, you can ensure a stress-free vacation experience with Sandals Resorts.