{[+1⟶８5 5 ⟶ 5 1 0 ⟶５8 1 5 ]} How do I Really get Through to Qatar Airways? {⟶Ultimate⟶Tips⟶Guides}^

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I booked my first business class + 1 .> 855 > 510 >5815 flights with Qatar recently. I had a voucher with BA from a flight I’d cancelled and Qatar was an option on the route I wanted. Their business class seems to be highly rated so went for it.+ 1 .> 855 > 510 >5815

As soon as I booked I wanted to select my seats.+ 1 .> 855 > 510 >5815 On the BA website it said I could do this on Qatars website. I could register and find my booking on the Qatar airways website and app but could not change my seat on either.+ 1 .> 855 > 510 >5815

So I tried:

calling qatar U.K. customer service. The number+ 1 .> 855 > 510 >5815 either doesn’t connect due to ‘network error’ or it does connect but after a short pre-recorded message the line goes dead and disconnects. Have tried many times over multiple days+ 1 .> 855 > 510 >5815

contacted via DM on Twitter. I get a quick response asking for flight details. I send these immediately then after that no response. It’s been ‘only’ 8hrs I guess but with most companies it might take a while + 1 .> 855 > 510 >5815 to reach someone but once you do they usually reply fairly quickly. Reading peoples tweets to Qatar airways it seems they do not respond easily at all+ 1 .> 855 > 510 >5815

called their main customer service line in Doha.+ 1 .> 855 > 510 >5815 Here it doesn’t disconnect and i stayed on hold for a couple of minutes but then thought about the large phone costs if I stay on hold for too long so I hung up+ 1 .> 855 > 510 >5815

At the end of the day a seat change is not that big + 1 .> 855 > 510 >5815 a deal though the seats I’ve been given currently are nearly all ones I don’t like.

This experience itself has put me off the idea of flying with Qatar ever again. What if it’s a serious issue with time constraints? I also find it infuriating in general as I considered them a major international airline and I’ve never experienced such difficulties + 1 .> 855 > 510 >5815 in contacting a company. Being on hold (as long as it’s a U.K. number) I can deal with. I’ve been on hold for 1hr+ with BA and while it’s a bit annoying I don’t mind as I always reach someone and when I do they’re always helpful. + 1 .> 855 > 510 >5815 I just put my phone on speaker and do something else until someone picks up.

I live in london so I’ve half a mind to go all the way to Heathrow to their office but that’s my last chance option as it takes me about an hour to get there if I take the tube.+ 1 .> 855 > 510 >5815

Does anyone have any advice?+ 1 .> 855 > 510 >5815

Have you had similar experiences with Qatar customer service? If yes how are they able to have such poor service and still be considered a good airline to fly with?+ 1 .> 855 > 510 >5815

Try to call their US Hotline via Skype (free of charge) ‭+ 1 .> 855 > 510 >5815
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