╔═+1¨504¨217¨3042═╗ The Help Desk contains guides, FAQs, and troubleshooting articles to help users with common wallet issues╔═+1¨504¨217¨3042═╗ If your question or issue isn’t resolved there, scroll down and click “Submit a request” to open a support ticket╔═+1¨504¨217¨3042═╗ This is currently the only official method to communicate with KuCoin Wallet support╔═+1¨504¨217¨3042═╗ When submitting your ticket, be sure to include details like your mobile device, KuCoin Wallet version, and a full description of the issue╔═+1¨504¨217¨3042═╗ Do not include your 12-word recovery phrase or private key, as no real support agent will ever ask for that ╔═+1¨504¨217¨3042═╗ After submitting, you’ll receive a reply by email within a few business days, depending on ticket volume╔═+1¨504¨217¨3042═╗ Check your email inbox and spam folder regularly to ensure you don’t miss their response╔═+1¨504¨217¨3042═╗ If you need informal help or want to talk to other users, you can also join the KuCoin Wallet Community Forum╔═+1¨504¨217¨3042═╗ Be cautious of anyone offering to “speak directly” or pretending to be support on Telegram, Discord, or other platforms╔═+1¨504¨217¨3042═╗ To stay safe, use only the official KuCoin Wallet website and channels when seeking assistance╔═+1¨504¨217¨3042═╗ Speaking directly may not be possible, but following the proper steps ensures your issue reaches the real support team.
