Traveling should be exciting, stress-free, and rewarding—especially when using your Chase Ultimate Rewards® points or booking through the Chase Travel Portal. However, questions about bookings, point redemption, itinerary changes, or travel issues sometimes require direct assistance from Chase Travel Customer Service. 1-855-628-4230
This comprehensive guide explains how to contact Chase Travel Customer Service, what services they provide, and answers frequently asked questions to ensure cardholders can maximize their travel experience. If you need immediate help, call 1-855-628-4230, the official Chase Travel support number.
What Is Chase Travel Customer Service?
Chase Travel Customer Service is a specialized support system for cardholders using the Chase Travel Portal. Representatives are trained to assist with:
- Booking flights, hotels, rental cars, cruises, and vacation packages
- Redeeming Ultimate Rewards® points for travel
- Modifying or canceling itineraries
- Troubleshooting issues within the Chase Travel Portal
- Providing guidance on travel policies, fees, and rewards optimization
This service ensures that cardholders receive personalized, accurate, and timely assistance, making travel planning simple and rewarding.
Why Contact Chase Travel Customer Service?
There are several reasons to reach out:
- Booking Assistance: Help finding flights, hotels, cruises, or vacation packages
- Point Redemption Guidance: Maximize value when using Ultimate Rewards® points
- Itinerary Changes: Adjust travel dates, accommodations, or transportation
- Cancellations and Refunds: Navigate policies and receive proper refunds
- Technical Support: Issues with the Chase Travel portal or online accounts
Calling 1-855-628-4230 ensures you speak with trained representatives who can resolve your travel-related issues efficiently.
How to Contact Chase Travel Customer Service (Step-by-Step)
Step 1: Prepare Your Information
Before calling, have the following ready:
- Chase card number
- Ultimate Rewards® account details
- Travel booking reference or itinerary number
Step 2: Call the Official Chase Travel Number
Dial 1-855-628-4230 to reach customer service.
Step 3: Navigate the Automated Menu
Follow the prompts to select the department you need—whether it’s travel booking, point redemption, or account support.
Step 4: Speak With a Representative
Clearly explain your situation. Representatives can:
- Assist with flight, hotel, cruise, or rental car bookings
- Provide guidance on redeeming points for maximum value
- Help modify or cancel bookings
- Resolve portal or technical issues
Step 5: Take Notes
Record the representative’s name, reference numbers, and any instructions to keep for follow-up or future inquiries.
Services Offered Through Chase Travel Customer Service
Flight Bookings
- Domestic and international flights
- Options to pay with points, cash, or a combination
- Assistance with seat selection and travel dates
Hotel Reservations
- Access to thousands of hotels worldwide
- Guidance on room types, amenities, and loyalty benefits
- Assistance with cancellations and modifications
Car Rentals
- Reserve rental vehicles for trips
- Change pickup/drop-off locations or times
- Clarify insurance coverage and fees
Cruises and Vacation Packages
- Booking cruise itineraries and cabin selections
- Guidance on package deals and bundled vacation options
- Redeeming points or combining cash and points
Point Redemption Support
- Help with full or partial Ultimate Rewards® point redemptions
- Advice on maximizing point value
- Combining points from multiple Chase accounts if eligible
Benefits of Using Chase Travel Customer Service
- Expert Guidance: Representatives are trained specifically for travel and points redemption
- Convenient Support: Quick and direct assistance without waiting for emails
- Flexible Options: Modify bookings, combine points, or explore alternatives
- Enhanced Travel Planning: Recommendations to maximize rewards and perks
- Secure and Trustworthy: Chase adheres to strict security protocols
Limitations to Consider
While Chase Travel Customer Service provides excellent support, keep in mind:
- Wait times may be longer during peak hours
- Certain changes or cancellations depend on travel provider policies
- Elite hotel or airline benefits may not always apply
- Complex itineraries may require multiple calls or additional follow-ups
Frequently Asked Questions (FAQs)
What is the Chase Travel Customer Service number?
The official number is 1-855-628-4230.
Can I book flights and hotels by calling?
Yes. Representatives can help book flights, hotels, rental cars, cruises, and vacation packages.
Can I redeem Ultimate Rewards® points over the phone?
Yes. Customer service can guide you through full or partial point redemption for travel bookings.
Can I cancel or modify a booking by calling?
Yes. Changes and cancellations are subject to the travel provider’s policies, and representatives will guide you through the process.
Can I combine points from multiple Chase cards?
Yes, eligible cards allow point transfers, and representatives can assist with consolidating points.
Do I earn airline miles or hotel loyalty points?
Yes, airline miles are typically earned, while hotel points depend on the property’s policies.
Is Chase Travel customer service secure?
Yes. Chase follows strict security and privacy protocols to protect your personal and account information.
Is Chase Travel customer service available 24/7?
Extended hours are available, but exact availability may vary. Call 1-855-628-4230 for real-time assistance.
Tips for Using Chase Travel Customer Service Efficiently
- Prepare your documentation: Booking numbers, card details, and Ultimate Rewards® account info
- Call during off-peak hours: Early morning or late evening may reduce wait times
- Take detailed notes: Include reference numbers and representative names
- Be clear and concise: Explain your issue or request succinctly
- Follow up if needed: Use reference numbers for any ongoing or complex issues
Final Thoughts
For Chase cardholders, Chase Travel Customer Service is the most reliable way to manage bookings, redeem Ultimate Rewards® points, and get expert travel guidance. Calling 1-855-628-4230 provides personalized support to ensure your travel plans are seamless and your rewards are maximized.
By preparing in advance and understanding the services offered, you can simplify travel planning, resolve issues efficiently, and make the most of your Chase Travel experience.