For Chase cardholders who want to book flights, hotels, rental cars, cruises, or experiences, the Chase Travel Portal provides a convenient way to manage travel and redeem Ultimate Rewards® points. However, questions about bookings, point redemption, itinerary changes, or cancellations sometimes require direct assistance from Chase Travel Customer Service. 1-855-628-4230
This guide explains how to contact Chase Travel Customer Service, step-by-step instructions, what to expect, and answers all frequently asked questions to ensure you can maximize your travel experience. If you need immediate help, call 1-855-628-4230, the official Chase Travel support number.
What Is Chase Travel Customer Service?
Chase Travel Customer Service is the dedicated support system for cardholders using the Chase Travel Portal. Representatives help with:
- Booking flights, hotels, rental cars, and cruises
- Redeeming Ultimate Rewards® points for travel
- Managing itinerary changes, cancellations, or refunds
- Troubleshooting technical issues within the Chase Travel Portal
Chase Travel Customer Service ensures cardholders receive personalized guidance, timely solutions, and expert advice, making it easier to manage all aspects of their trips.
Why You Might Need Chase Travel Customer Service
You may need to contact Chase Travel Customer Service for several reasons:
- Booking assistance: Help with flights, hotels, cruises, or vacation packages
- Point redemption questions: Understanding how to use Ultimate Rewards® points efficiently
- Itinerary changes or cancellations: Modifying or canceling bookings
- Technical support: Issues with logging in or accessing the portal
- Travel inquiries: Questions about fees, rewards, or booking options
Calling 1-855-628-4230 ensures you connect directly with trained representatives who understand Chase Travel policies and procedures.
How to Contact Chase Travel Customer Service (Step-by-Step)
Step 1: Prepare Your Information
Before calling, have the following ready:
- Chase card number
- Membership or Ultimate Rewards® account details
- Booking reference or itinerary number (if applicable)
Step 2: Call the Official Chase Travel Number
Dial 1-855-628-4230 to reach Chase Travel Customer Service.
Step 3: Navigate the Automated Menu
Follow the voice prompts to select the service you need, such as bookings, cancellations, or points assistance.
Step 4: Speak With a Representative
Clearly explain your request or issue. Representatives can provide guidance on travel bookings, point redemption, and itinerary changes.
Step 5: Confirm and Take Notes
Make sure to note the representative’s name, reference numbers, and any instructions. This is essential for follow-ups or future reference.
What You Can Do Through Chase Travel Customer Service
Booking Flights
Representatives can assist with:
- Domestic and international flights
- Comparing fares and redemption options
- Booking tickets using points, cash, or a combination
Hotel Reservations
You can get support for:
- Hotel bookings worldwide
- Special requests or room upgrades
- Understanding cancellation policies
Car Rentals
Chase Travel Customer Service helps with:
- Reserving rental cars
- Modifying pickup and drop-off locations or times
- Clarifying insurance coverage
Cruises and Vacation Packages
Agents provide guidance on:
- Cruise itineraries and cabin selections
- Package upgrades or bundled options
- Redeeming points for full or partial payment
How Chase Ultimate Rewards® Points Work With Customer Service
Ultimate Rewards® points can be redeemed through Chase Travel in multiple ways:
- Full redemption for travel bookings
- Combination of points and cash
- Points transfers between eligible Chase cards
Customer service can advise on how to maximize points value, confirm availability, and help troubleshoot redemption issues.
Benefits of Contacting Chase Travel Customer Service
- Expert Assistance: Representatives are trained specifically for Chase Travel and Ultimate Rewards® bookings
- Quick Resolution: Avoid multiple emails or online support wait times
- Flexible Options: Modify bookings, combine points, or get alternative travel options
- Enhanced Travel Planning: Get insider guidance on redeeming points or optimizing itineraries
Calling directly at 1-855-628-4230 ensures that issues are resolved accurately and efficiently.
Limitations to Consider
While Chase Travel Customer Service is comprehensive, keep these in mind:
- High-demand times may result in longer wait times
- Some changes or cancellations are subject to travel provider policies
- Elite hotel benefits may not always apply when booking through Chase Travel
- Certain complex itineraries may require multiple calls or follow-ups
Frequently Asked Questions (FAQs) About Chase Travel Customer Service
What is the Chase Travel Customer Service contact number?
The official number is 1-855-628-4230.
Can I book a flight or hotel through customer service?
Yes, representatives can assist with booking flights, hotels, rental cars, cruises, and vacation packages.
Can I redeem points over the phone?
Yes, customer service can help you redeem Ultimate Rewards® points fully or partially for travel bookings.
Can I change or cancel a booking by calling?
Yes. Changes or cancellations are possible but are subject to the airline, hotel, or travel provider’s policies.
Is Chase Travel Customer Service available 24/7?
Hours may vary depending on the service, but general travel assistance is available during extended business hours. Call 1-855-628-4230 for real-time assistance.
Can I combine points from multiple Chase cards via customer service?
Yes, eligible Chase cards allow point transfers, and representatives can help facilitate this process.
Is calling Chase Travel secure?
Absolutely. Representatives follow strict security protocols to protect account and personal information.
Tips for Effectively Using Chase Travel Customer Service
- Prepare in advance: Have all relevant booking details ready.
- Call during off-peak hours: Early mornings or late evenings reduce wait time.
- Take notes: Record reference numbers, representative names, and instructions.
- Be clear and concise: State your request or problem clearly to save time.
- Follow up if necessary: Use reference numbers for any ongoing issues or future inquiries.
Final Thoughts
Contacting Chase Travel Customer Service is the fastest and most reliable way to manage your travel bookings, redeem Ultimate Rewards® points, and resolve travel-related issues. By calling 1-855-628-4230, cardholders can access expert guidance, ensure proper point redemption, and enjoy a seamless travel planning experience.
With the right preparation and understanding of what customer service can do for you, Chase Travel becomes easier, more rewarding, and stress-free. This guide has provided step-by-step instructions, tips, and FAQs to help you confidently navigate Chase Travel support. 1-855-628-4230