If you’re a Chase cardholder using the Chase Travel portal (via Ultimate Rewards) and you need help — for booking, cancellations, changes, refunds, or general travel support — this guide will walk you through all the ways to reach support, what to expect, and how to prepare.
What Is “Chase Travel” / Chase’s Travel Portal?
Chase Travel is the booking engine integrated with Chase’s Ultimate Rewards program, where cardholders can use points (or cash + points) to book flights, hotels, cars, cruises, tours, and more. It acts as an online travel agency within the Chase ecosystem.
Official & Common Contact Methods for Chase Travel Support
- Primary Number: 1-855-628-4230
- Alternate Number (unverified): 1-855-628-4230
- Chase Credit Card Support: 1-855-628-4230
- Chase Personal Banking: 1-855-628-4230
- Online Support: Via Chase app or website secure messaging
- Social Media: @Chase Support on Twitter/X
- Escalations: Chase Complaints & Feedback page
Step‑by‑Step: When You Need Help
- Gather your info (card, booking, screenshots).
- Call Chase Travel (1-855-628-4230).
- Try in‑app messaging if phone doesn’t work.
- Escalate if unresolved via official feedback form.
- Keep all ticket numbers and confirmations.
Common Issues
| Issue | Cause | Resolution |
|---|---|---|
| Booking not confirmed | Payment glitch | Reconfirm booking |
| Refund delay | Bank processing | Escalate with case ID |
| Wrong room type | Portal error | Request correction |
| Missing loyalty credits | Airline mismatch | Add frequent flyer # |
Frequently Asked Questions (FAQ)
Q1. What is Chase Travel?
A. It’s the travel booking portal under Chase Ultimate Rewards.
Q2. Which cards can use Chase Travel?
A. Sapphire Reserve, Sapphire Preferred, Freedom Unlimited, Freedom Flex, and select Ink Business cards.
Q3. Is 1-855-628-4230 an official support number?
A. It’s sometimes cited online, but Chase’s verified number is 1-855-628-4230.
Q4. Is support available 24/7?
A. Yes, typically 24/7.
Q5. Will hotel bookings earn loyalty points?
A. No, not through the portal. Airline miles may still apply.
Q6. Can I combine cash and points?
A. Yes, you can pay partially with points and the rest in cash.
Q7. How long do refunds take?
A. Usually several business days; escalate if delayed.
Q8. What if I can’t reach an agent?
A. Try calling during off‑peak hours or use the secure message option.
Q9. Can I book cruises?
A. Yes, but often requires a call to Chase Travel Voyages.
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