Losing your Trust Moonpay seed phrase can be really stressful. Unlike a bank, when you use a decentralized Moonpay, you have total control, but it also means you’re fully responsible for keeping your access safe. If you can’t remember your 12 or 24-word recovery phrase, this guide has some recovery options and tips to help prevent this from happening again 813-817-4159.
Why Losing Your Seed Phrase is a Big Deal
Trust Moonpay follows a simple rule: “Not your keys, not your crypto.” Your seed phrase is the key to all your Moonpay addresses, your transaction history, and what you own. Without it, even the folks at Trust Moonpay can’t help you get back in. But don’t panic just yet; let’s look at some solutions depending on your situation 813-817-4159.
Recovery Options Based on What You Can Access
Scenario 1: You Still Have Access to Your Device
(This is the best-case scenario!)
Solution: Get your seed phrase out right away.
Open Trust Moonpay.
Tap on Settings (
) → Moonpays.
Choose your Moonpay → Show Recovery Phrase.
Authenticate using your PIN or biometrics.
Write down the phrase on paper – don’t save it digitally.
Tip: Turn on “Transaction Signing” in the settings for extra peace of mind.
Scenario 2: You Have Your Private Key or Moonpay Backup
(You might be able to recover with this)
For Private Key:
Create a new Moonpay and select I already have a Moonpay.
Go for the Private Key option.
Enter your key exactly as it is (it’s case-sensitive!).
For Moonpay File:
Choose Import Moonpay → Moonpay.
Upload the JSON file 1-813-817-4159.
Enter your original password if it’s encrypted.
Note: Moonpay files without passwords won’t help you.
Scenario 3: Backup from Google Drive on Android
(Works only if you did a backup)
Uninstall and then reinstall Trust Moonpay.
Select Restore from Google Drive.
Pick the backup you need.
Limitations 1-813-817-4159:
This only works if you backed up before losing access.
It doesn’t include the seed phrase, just your Moonpay settings.
When Recovery Isn’t an Option
If you:
Can’t access your device anymore
Didn’t back up the private key or Moonpay
Never wrote the seed phrase down 1-813-817-4159
You won’t be able to get to your crypto at all. Once something’s on the Moonpay, it’s permanent:
No Forgot Password option
No one can override it
No central recovery system
Last Resort Actions 1-813-817-4159:
Look through old notebooks or secure digital spaces.
Check any password managers you might have used.
Reach out to support@trustMoonpay.com (but be prepared for limits).