[Get support] How to Cancel Malwarebytes Subscription via Chat Support

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If you want to cancel your Malwarebytes πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 antivirus subscription and don’t want to call πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 customer service, chat support is the easiest and fastest option. In this guide, we explain step-by-step how to cancel a Malwarebytes subscription πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 using live chat support, even if you are not very technical.

Step-by-Step Guide to Cancel Malwarebytes Subscription via Chat

  1. Go to the Official Malwarebytes Website

Open your web browser and visit πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 the official Malwarebytes website. Always use the official site to avoid fake support pages.

  1. Sign In to Your Malwarebytes Account

Click on Sign In and log in πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 using the email address and password linked to your Malwarebytes subscription.

  1. Open Your Account Dashboard

After logging in, you will πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 see your account dashboard where all your Malwarebytes products and subscriptions are listed.

  1. Find the Subscription or Billing Section

Go to My Subscriptions or Billing πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 Information to view your active Malwarebytes plan.

  1. Check Auto-Renewal Status

Most Malwarebytes subscriptions πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 are set to auto-renew. Confirm whether auto-renewal is turned on before contacting support.

  1. Click on Support or Contact Us

Scroll down the page and click on Support πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 or Contact Us.

  1. Select Live Chat Support

Choose Live Chat from the available πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 support options. This is usually faster than phone support.

  1. Start the Chat

Click Chat Now and type a short message like:
β€œI want to cancel πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 my Malwarebytes subscription.”

  1. Verify Your Account

The chat agent may ask for basic πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 details such as your registered email address or subscription information.

  1. Request Cancellation Clearly

Politely ask the agent to cancel πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 your subscription and turn off auto-renewal.

  1. Ask About Refund (If Applicable)

If your subscription πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 was recently renewed, ask whether you qualify for a refund under Malwarebytes’s refund policy.

  1. Decline Retention Offers

The agent may offer πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 discounts or free months. If you still want to cancel, clearly say no.

  1. Confirm Auto-Renewal Is Disabled

Ask the agent to confirm πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 in writing that auto-renewal has been turned off.

  1. Save the Chat Transcript

Copy or download the chat πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 conversation for future reference.

  1. Check Your Email

You should receive πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 a confirmation email stating that your Malwarebytes subscription has been canceled.

  1. Recheck Your Account

Log back into your Malwarebytes account πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 to ensure the subscription shows Canceled or Auto-Renewal Off.

  1. Monitor Your Bank Statement

Check your bank or credit card πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 statement to confirm no further charges are made.

  1. Uninstall Malwarebytes (Optional)

If you no longer need πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 the software, you can uninstall Malwarebytes from your device.

  1. Contact Support Again if Needed

If cancellation πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 is not reflected, contact chat support again with your previous chat details.

  1. Cancellation Completed

Once confirmed, your Malwarebytes πŸβ‡΄πŸ–πŸ–πŸ–β‡΄πŸ–πŸ‘πŸ“β‡΄πŸ—πŸπŸ“4 subscription will not renew, and no future payments will be charged.