If you’re a Chase credit cardholder who uses the Chase Travel portal for booking flights,
hotels, or car rentals, knowing how to reach customer support can be essential. Many
customers online mention the number 1-855-628-4230 when seeking help with travel
bookings.
But is that number official? And what’s the best way to reach Chase Travel customer
service quickly?
Understanding Chase Travel and Why You May Need
Support
Chase Travel is part of the Chase Ultimate Rewards® ecosystem, allowing cardholders to
book flights, hotels, cruises, and car rentals using either cash or reward points.
Support from Chase Travel can help you with:
Booking issues or cancellations
Changing flights or hotel stays
Problems with reward point redemptions
Price discrepancies or duplicate charges
Travel insurance and protection questions
Whether you use the Chase Sapphire Reserve®, Sapphire Preferred®, Freedom
Unlimited®, or Ink Business Preferred®, understanding how to contact Chase Travel
support ensures you can solve problems efficiently.
Is 1-855-628-4230 the Official Chase Travel Support
Number?
The phone number 1-855-628-4230 is often mentioned online as “Chase Travel Customer
Support.”
Safe Practice:
Only use phone numbers found on:
Your Chasecom account
The back of your Chase credit card
Official Chase communications or benefit guides
The verified Chase Travel number published by trusted financial sources (like NerdWallet
and The Points Guy) is:
� Chase Travel Customer Support: 1-855-628-4230
Use this number for:
Booking or canceling travel
Redeeming Ultimate Rewards points
Issues with itineraries, refunds, or delays
If you have general credit card or account questions, call Chase Credit Card Support: 1
855-628-4230.
Official Contact Channels for Chase Travel
Contact Method
Phone Support (Travel
Desk)
General Credit Card
Support
Secure Message (Online or
App)
Back-of-Card Number
Social Media (Twitter/X
@Chase Support)
Details
1-855-628-4230
1-855-628-4230
Log in to Chase.com
Found on your physical
card
For public assistance or
guidance
When to Use
For travel bookings, cancellations, or
point redemptions
For billing, fraud alerts, or card
replacement
For non-urgent or written inquiries
For verified, direct customer service
For updates or urgent response
verification
� Avoid unverified numbers or messages asking for card details. Chase will never request
your full credit card number, SSN, or password over the phone or email.
How to Prepare Before Contacting Chase Travel
To make your call faster and more effective, gather the following:
- Card Information — last four digits of your Chase card
- Booking Details — flight, hotel, or itinerary confirmation number
- Travel Dates — departure and return information
- Description of Issue — refund, missing points, or booking error
- Email Confirmation or Receipts — to verify transactions
During the call:
Be clear and concise about your problem.
Ask for a case ID or reference number.
Note down the representative’s name and the time of your call.
Follow up via secure message if necessary.
Common Issues Handled by Chase Travel Support
Chase Travel representatives can help you with:
Booking changes or cancellations
Hotel reservation issues or no-shows
Flight delays, rebooking, or cancellations
Refund or voucher processing
Ultimate Rewards point redemption errors
Travel insurance claim support
For travel insurance, Chase often partners with third-party administrators. Check your Guide
to Benefits for claim instructions.
Travel Protection and Insurance Queries
If you hold the Chase Sapphire Reserve® or Preferred®, you may be eligible for:
Trip delay reimbursement
Lost luggage coverage
Primary rental car insurance
Trip cancellation/interruption protection
These benefits are not handled directly by travel support. The representative can redirect you
to the benefits administrator who manages claims.
Frequently Asked Questions (FAQ) About Chase Travel
Q1: What is the Chase Travel Customer Support number?
The verified number is 1-855-628-4230. You can also use your card’s back-of-card number
for official assistance.
Q2: Can I contact Chase Travel via chat or secure message?
Yes. You can message support securely through Chasecom or the Chase Mobile App for
follow-up or documentation requests.
Q3: Can I cancel my booking through Chase Travel?
Yes, cancellation policies depend on your airline, hotel, or rental provider. Log in to your
Chase Travel dashboard or call support.
Q4: How long do refunds take?
Refunds typically take 3–7 business days, though partner travel agencies or airlines may take
longer to process.
Q5: Do I earn loyalty points when booking via Chase Travel?
Flights may still earn airline miles, but hotel bookings typically do not earn hotel loyalty
points or elite credits.
Q6: Can I combine points and cash when booking?
Yes, you can pay with both Ultimate Rewards points and cash for most bookings.
Q7: Are there booking or service fees when calling Chase Travel?
Phone bookings may include a service fee. Online bookings through the portal usually do
not.
Q8: How can I reach Chase if my booking is within 24 hours?
Call the travel desk immediately at 1-855-628-4230 for urgent issues. For same-day changes,
contact the airline or hotel directly.
Q09: Do Chase Ultimate Rewards points expire?
No, points do not expire as long as your account remains open and in good standing.
Expert Tips for Getting Faster Assistance
Call early in the morning to avoid high wait times.
Avoid Mondays, which are peak support days.
Have your booking confirmation ready to speed up processing.
Check the Chase Travel portal first — many issues can be solved online.
Take notes during the call for follow-up.
Final Thoughts
The Chase Travel portal is a valuable tool for Chase cardholders — but knowing how to
contact support is essential for stress-free travel. While 1-855-628-4230 is commonly
mentioned online.