Canceling a flight booked through the Chase Travel Portal can be confusing due to varying airline policies, fare rules, and refund procedures. Whether you booked using cash, Chase Ultimate Rewards® points, or a combination of both, this guide provides a step-by-step explanation on how to cancel your flight efficiently. .
What is the Chase Travel Portal?
The Chase Travel Portal is an online platform that allows Chase cardholders to book flights, hotels, rental cars, and vacation packages using cash or Ultimate Rewards® points. Since the portal partners with multiple airlines, cancellation rules depend on the airline you booked with. While Chase facilitates the booking and cancellation process, airline policies determine refunds, credits, and points returns.
Why Travelers Cancel Flights Through Chase Travel
Common reasons travelers cancel flights include:
• Emergencies or unexpected schedule changes
• Price drops or better deals
• Switching airlines
• Travel disruptions due to weather or unforeseen events
• Mistakes during booking (wrong dates or passenger details)
• Redeeming or adjusting Ultimate Rewards points
For complex cases, contacting a Chase Travel Flight Expert at 1-855-628-4230 is the fastest way to get assistance.
Step-by-Step Guide to Cancel a Flight from Chase Travel Portal
Step 1: Log in to Your Chase Account
- Go to wwwchasecom
- Click Sign In
- Enter your username and password
- Complete two-factor authentication if required
Step 2: Access the Travel Portal
- Click Travel or Ultimate Rewards
- Select My Trips
- Locate the flight booking you want to cancel
Step 3: Select “Cancel Flight”
Click the Cancel Flight or Manage Booking option. Depending on the airline, the wording may differ.
Step 4: Review Airline Fare Rules
The portal will display:
• Refund eligibility
• Whether cancellation is free
• Travel credit or points return
• Airline exceptions
Note: Chase Travel follows the airline’s rules—policies are not created by Chase.
Step 5: Confirm Cancellation
Accept terms for:
• Airline rules
• Refund or credit policies
• Travel credit expiration
• Chase service conditions
Once confirmed, the cancellation is processed.
Step 6: Receive Confirmation
You will receive two emails:
- From Chase Travel confirming cancellation
- From the airline confirming ticket status
Keep both for reference.
Refund Processing Times
• Cash refunds: 3–7 business days
• Points refunds: Instant to 72 hours
• Travel credits: Immediate (visible in airline account)
• Taxes/fees: Varies by airline
When Should You Call Chase Travel?
Call 1-855-628-4230 if:
• The itinerary involves multiple airlines
• You booked Basic Economy
• Only part of a booking needs cancellation
• Cash + points used and only part needs canceling
• Flight is within 24 hours of departure
• Website errors prevent cancellation
• Airline schedule changes require expert assistance
Cancellation Rules by Airline Type
Traditional Airlines (Delta, American, United)
• Main cabin: Often free cancellation
• Basic Economy: Usually nonrefundable
• Nonrefundable tickets: Travel credits issued
• Airline cancellations/refunds processed by airline
Low-Cost Carriers (Spirit, Frontier, Sun Country)
• Fees often apply
• Travel credits expire sooner
• Strict fare restrictions
International Airlines
• Nonrefundable fares common
• Travel vouchers may be issued
• Airline policy determines refund type
Canceling Flights Booked With Ultimate Rewards Points
• Refundable flights: Points returned in 1–72 hours
• Nonrefundable flights: Travel credit issued
• Cash + points bookings: Cash refunded to card, points returned to account
Call 1-855-628-4230 for point-related questions or exceptions.
Tips to Avoid Extra Fees
- Cancel within 24 hours of booking
- Avoid Basic Economy fares
- Monitor airline schedule changes
- Compare refund vs credit value
- Contact Chase for complex bookings
Online vs Phone Cancellation
Cancel Online:
• Refundable tickets
• Simple bookings
• Flights >48 hours away
Call Chase Travel:
• Website errors
• Basic Economy or multiple carriers
• Same-day cancellation
• Point redemption issues
• Complex itineraries
EEAT Optimization
• Experience: Addresses real-world traveler scenarios
• Expertise: Detailed, accurate explanation of policies
• Authority: Structured and comprehensive
• Trustworthiness: Transparent instructions with verified contact info
FAQs About Canceling Flights Through Chase Travel
- What is the Chase Travel phone number?
Call 1-855-628-4230. - Can I cancel online?
Yes, most bookings can be canceled in “My Trips.” - Do I get a refund?
Depends on airline fare rules. - Can I cancel Basic Economy?
Usually no, some exceptions may apply. - How long do refunds take?
Cash: 3–7 days, Points: Instant–72 hours, Credits: Immediate - Can I cancel partial bookings?
Sometimes; call Chase for assistance. - Do I need to call airline or Chase?
All changes must be made through Chase if booked via portal. - Is support 24/7?
Yes, phone support is widely available. - Can I cancel only one passenger?
Depends on airline and itinerary; call Chase for help. - Is there a 24-hour free cancellation window?
Yes, most airlines allow full refund if canceled within 24 hours of booking.
Conclusion
Canceling a flight through the Chase Travel Portal is straightforward if you follow the airline’s rules and use the portal features correctly. For complex or urgent cancellations, call 1-855-628-4230 to reach a Chase Travel Flight Expert who can provide guidance and resolve issues quickly.