If you booked your flight through the Chase Travel Portal, you have several options to
cancel your ticket—either online or by calling a Chase Travel expert. Whether you booked
using cash, Ultimate Rewards® points, or both, understanding the cancellation process,
refund rules, and airline policies is essential.
Need Immediate Cancellation Assistance? Call Chase Travel Flight Support
Chase Travel Flight Expert: 1-855-628-4230
Why Cancel a Flight Through the Chase Travel Portal? - Emergency schedule changes - Weather-related disruptions - Airline delays - Illness or family emergencies - Mistakes during booking - Fare price drops - Travel credits or vouchers
How to Cancel a Flight Using the Chase Travel Portal (Step-by-Step)
- Log in to Your Chase Account
Go to Chase.com or open the Chase Mobile® App and sign in. - Navigate to the Chase Travel Dashboard
Go to Ultimate Rewards® → Choose your card → Travel → My Trips. - Select the Flight You Want to Cancel
Review your itinerary, fare class, and airline rules. - Click “Cancel Trip” or “Cancel Flight”
If online cancellation is allowed, the option will appear. - Review Refund Details
Depending on airline rules, your cancellation may result in: - Full refund - Point refund - Airline eCredit - Partial refund - No refund (Basic Economy) - Submit the Cancellation
You will receive confirmation from Chase and the airline.
When You Must Call Chase Travel Instead
Call 1-855-628-4230 when: - Basic Economy fares cannot be canceled online - Multi-city bookings are involved - The flight is within 24 hours - Airline changed your schedule - Portal errors occur - International or complex itineraries - Mixed cash and points bookings
Chase Travel Cancellation Policies - 24-Hour Risk-Free Cancellation
Most flights canceled within 24 hours of booking receive a full refund. - Refundable vs. Non-Refundable Tickets
Refundable → Full refund.
Non-refundable → Airline credit. - Basic Economy Tickets
Typically non-refundable and non-changeable. - Award Flights
Points are refunded based on airline rules.
Refund Timelines
Cash refunds: 3–7 days
Credit card refunds: 1–2 billing cycles
Point refunds: Up to 24 hours
Airline credits: Within minutes to 24 hours
Tips for Cancelling a Chase Travel Flight - Cancel early for better outcomes - Know airline policies - Call during low wait times - Keep all confirmation emails
Chase Travel Contact Number
1-855-628-4230
Frequently Asked Questions - How do I cancel a flight on the Chase Travel portal?
Go to Travel → My Trips → Select → Cancel. - What is the Chase cancellation phone number?
1-855-628-4230. - Does Chase charge cancellation fees?
No, but airlines may. - Can I cancel a flight booked with points?
Yes, points are refunded if eligible. - What if the airline changed my flight?
You may qualify for free cancellation or refund. - Can Basic Economy be canceled?
Generally no—call Chase for exceptions. - How long do refunds take?
Cash: 3–7 days, Points: Usually 24 hours. - Can Chase handle same-day cancellations?
Yes—by phone only.
Final Thoughts
Canceling a flight through the Chase Travel Portal is straightforward when understanding
airline rules and Chase processes. For urgent cancellations or complicated bookings, always
call a Chase Travel Flight Expert at 1-855-628-4230.