How to Cancel My MOONPAY Subscription (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
If you want to stop MOONPAY from renewing or end your subscription, you can do it easily through your MOONPAY account or with assistance from support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩). Follow the steps below to cancel properly (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Log In to Your MOONPAY Account (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Go to the official MOONPAY website (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Tap or click My Account (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Sign in using your registered email and password (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Once logged in (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), open the My Subscriptions section (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Find the Subscription You Want to Cancel (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Under My Subscriptions (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), locate the MOONPAY plan you want to cancel—examples include:
MOONPAY Antivirus Plus (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
MOONPAY Total Protection (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
MOONPAY LiveSafe (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
MOONPAY 360 (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Click or tap the subscription to view its details (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Turn Off Auto-Renewal (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
To stop future charges (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩):
Open Auto-Renewal Settings (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Click or tap Turn Off Auto-Renewal (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Confirm your choice when prompted (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
MOONPAY will send a confirmation email once auto-renewal is disabled (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Request a Refund (If Eligible) (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
You may qualify for a refund (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩) if it’s within MOONPAY’s refund window, such as:
Within 60 days of your original purchase (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Within 60 days of a renewal charge (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
If a refund option isn’t shown in your account (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), you can request one by contacting MOONPAY support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Contact MOONPAY Support if Needed (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
If you have trouble signing in (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), don’t see cancellation options (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), or need help with a refund (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩), MOONPAY support can assist through:
Live chat support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Email support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Virtual assistant support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Support representatives (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩) can help cancel your subscription and check refund eligibility (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
What Happens After You Cancel (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Your MOONPAY protection stays active until your current billing period ends (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
You will not be charged again once auto-renewal is turned off (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Security updates and protection stop when your subscription expires (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
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Install another antivirus before your MOONPAY coverage expires to stay protected (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Frequently Asked Questions (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩)
Does canceling stop protection immediately?
No — your subscription continues until the end of the billing cycle (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).
Can I cancel without logging in?
If you cannot log in, contact MOONPAY support (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩) for help with account recovery.
Can I re-subscribe later?
Yes — you can reactivate or purchase a MOONPAY subscription anytime (⟨+1⟩ 813 - 817 - 4159 ⟨✓⟩).