Changing travel plans is increasingly common. Whether you need to update travel dates, adjust flight times, or navigate airline schedule changes, the Chase Travel Portal provides a streamlined way to modify your itinerary—especially when using Chase Ultimate Rewards® points.
This guide explains how to change a flight using the Chase Travel Portal, outlines airline policies, provides step-by-step instructions, and highlights when calling a Chase Travel expert at 1-855-628-4230 is necessary.
Need Immediate Help? Call a Chase Travel Flight Expert
Chase Travel Flight Support: 1-855-628-4230
Why Travelers Change Flights Through the Chase Travel Portal
-
Schedule conflicts
-
Airline delays or cancellations
-
Weather disruptions
-
Fare improvement opportunities
-
Upgrading travel class
-
Mistakes during booking
How to Change a Flight Using the Chase Travel Portal (Step-by-Step)
- Log in to Your Chase Account
Go to Chase.com or use the Chase Mobile® App and sign in with your credentials.
- Access the Chase Travel Dashboard
Navigate to Ultimate Rewards® → Select Your Card → Travel.
- Select “My Trips”
Choose the flight reservation you want to modify.
- Review Fare Rules
Different airlines have varying change and cancellation policies. Check fare class and restrictions.
- Click “Change Flight”
If available, you can directly modify:
-
Travel dates
-
Flight segments
-
Airline options
-
Cabin class
- Choose a New Flight
Select from eligible alternative flights. Fare differences may apply.
- Review Pricing
Depending on airline rules, you may owe:
-
Fare difference
-
Upgrade costs
-
Airline-imposed penalties
- Confirm the Change
You’ll receive updated confirmations from Chase and the airline.
When You Must Call Chase Travel Instead of Using the Portal
Call 1-855-628-4230 when:
-
You booked Basic Economy
-
Your booking includes multiple airlines
-
International carriers require direct authorization
-
Portal errors occur
-
You need same-day changes
-
Airline rescheduled your flight
-
Mixed cash + point bookings
How Airline Policies Affect Your Ability to Change Flights
Most U.S. airlines:
-
Allow free changes on standard economy and above
-
Charge fees for Basic Economy
-
Require fare difference payment
International airlines:
-
Often charge higher modification fees
-
Impose route-change restrictions
Changing Flights Booked with Ultimate Rewards® Points
If the new flight is more expensive, additional points (or cash) may be required.
If the fare is lower, points may be refunded.
Refund Rules
Refundable tickets: Full refund.
Non-refundable tickets: Airline credit.
Basic Economy: Often not changeable.
Award tickets: Airline-specific rules apply.
Tips for Successfully Changing a Chase Travel Flight
-
Call early or late for low wait times
-
Prepare your confirmation number
-
Review airline rules before calling
-
Use the app while waiting on hold
Chase Travel Contact Number
Chase Travel Flight Expert: 1-855-628-4230
Frequently Asked Questions
- How do I change a flight booked through Chase Travel?
Log into Chase → Travel → My Trips → Change Flight.
- Can I change my Chase Travel flight by phone?
Yes. Call 1-855-628-4230.
- Does Chase charge change fees?
Chase does not, but airlines may.
- Can I change a Basic Economy ticket?
Usually no—call Chase for options.
- Can I change a flight booked with points?
Yes, but point adjustments depend on fare difference.
- What if the airline changed my flight?
Chase can request free rebooking.
- How long do refunds take?
Cash refunds: 3–7 business days. Points: Usually within 24 hours.
- Can Chase help with same-day changes?
Yes, call 1-855-628-4230.
Final Thoughts
Modifying your flight through the Chase Travel portal is convenient, but complex situations often require assistance. For urgent needs or restricted fares, always call a Chase Travel Flight Expert at 1-855-628-4230.