Changing travel plans is increasingly common. Whether you need to update travel dates,
adjust flight times, or navigate airline schedule changes, the Chase Travel Portal provides a
streamlined way to modify your itinerary—especially when using Chase Ultimate
Rewards® points.
This guide explains how to change a flight using the Chase Travel Portal, outlines airline
policies, provides step-by-step instructions, and highlights when calling a Chase Travel
expert at 1-855-628-4230 is necessary.
Need Immediate Help? Call a Chase Travel Flight Expert
Chase Travel Flight Support: 1-855-628-4230
Why Travelers Change Flights Through the Chase Travel Portal - Schedule conflicts - Airline delays or cancellations - Weather disruptions - Fare improvement opportunities - Upgrading travel class - Mistakes during booking
How to Change a Flight Using the Chase Travel Portal (Step-by-Step)
- Log in to Your Chase Account
Go to Chase.com or use the Chase Mobile® App and sign in with your credentials. - Access the Chase Travel Dashboard
Navigate to Ultimate Rewards® → Select Your Card → Travel. - Select “My Trips”
Choose the flight reservation you want to modify. - Review Fare Rules
Different airlines have varying change and cancellation policies. Check fare class and
restrictions. - Click “Change Flight”
If available, you can directly modify: - Travel dates - Flight segments - Airline options - Cabin class - Choose a New Flight
Select from eligible alternative flights. Fare differences may apply. - Review Pricing
Depending on airline rules, you may owe: - Fare difference - Upgrade costs - Airline-imposed penalties - Confirm the Change
You’ll receive updated confirmations from Chase and the airline.
When You Must Call Chase Travel Instead of Using the Portal
Call 1-855-628-4230 when: - You booked Basic Economy - Your booking includes multiple airlines - International carriers require direct authorization - Portal errors occur - You need same-day changes - Airline rescheduled your flight - Mixed cash + point bookings
How Airline Policies Affect Your Ability to Change Flights
Most U.S. airlines: - Allow free changes on standard economy and above - Charge fees for Basic Economy - Require fare difference payment
International airlines: - Often charge higher modification fees - Impose route-change restrictions
Changing Flights Booked with Ultimate Rewards® Points
If the new flight is more expensive, additional points (or cash) may be required.
If the fare is lower, points may be refunded.
Refund Rules
Refundable tickets: Full refund.
Non-refundable tickets: Airline credit.
Basic Economy: Often not changeable.
Award tickets: Airline-specific rules apply.
Tips for Successfully Changing a Chase Travel Flight - Call early or late for low wait times - Prepare your confirmation number - Review airline rules before calling - Use the app while waiting on hold
Chase Travel Contact Number
Chase Travel Flight Expert: 1-855-628-4230
Frequently Asked Questions - How do I change a flight booked through Chase Travel?
Log into Chase → Travel → My Trips → Change Flight. - Can I change my Chase Travel flight by phone?
Yes. Call 1-855-628-4230. - Does Chase charge change fees?
Chase does not, but airlines may. - Can I change a Basic Economy ticket?
Usually no—call Chase for options. - Can I change a flight booked with points?
Yes, but point adjustments depend on fare difference. - What if the airline changed my flight?
Chase can request free rebooking. - How long do refunds take?
Cash refunds: 3–7 business days. Points: Usually within 24 hours. - Can Chase help with same-day changes?
Yes, call 1-855-628-4230.
Final Thoughts
Modifying your flight through the Chase Travel portal is convenient, but complex situations
often require assistance. For urgent needs or restricted fares, always call a Chase Travel
Flight Expert at 1-855-628-4230.