Comprehensive Guide for Cardmembers – Updated 2025
1. Why You Might Need to Change or Cancel a Chase Travel Reservation
Travel plans change: you may need to delay or skip a flight, switch a hotel, adjust dates, or respond to unexpected events (illness, weather, work). If you booked via the Chase Travel portal (through your Chase card, via the Chase Ultimate Rewards® site), you’ll want to know how to manage changes or cancellations. Using the dedicated line 1‑855‑628‑4230 (or the number printed on your card/confirmation) can be key for faster service.
2. Understanding Your Booking & What You’re Dealing With
Before calling or clicking anything, gather all relevant details:
- Your reservation number (itinerary/PNR) and booking confirmation.
- Whether you booked with cash, credit card, or Ultimate Rewards points.
- The travel provider’s change/cancellation policy.
- Whether your fare or rate is refundable or non‑refundable.
- Whether you have any travel insurance benefit through your card.
- The time until departure: earlier calls usually mean more flexibility.
3. Step‑by‑Step: How to Change Your Chase Travel Reservation
- Check the provider’s availability and policy.
- Contact Chase Travel at 1‑855‑628‑4230 and request a change.
- Pay any additional charges or confirm the new booking.
- Save the updated confirmation and monitor your points or charges.
4. Step‑by‑Step: How to Cancel Your Chase Travel Reservation
- Review cancellation policy carefully.
- Log in to your Chase account or call 1‑855‑628‑4230.
- Request refund or points return as applicable.
- Verify refund status and follow up within 7–14 days.
5. What to Expect: Refunds, Points & Fees
Refunds depend on the provider’s policy. If you booked with points, redeposit eligibility depends on fare type. Refunds may take up to 7 days. Some non‑refundable fares may incur fees or forfeitures.
6. Key Tips for Smooth Service (and Avoiding Pitfalls)
- Call early for best results.
- Have documentation ready.
- Ask clear questions about refund and points.
- Review your card’s travel protections.
- Take notes and confirm all communications.
7. Questions & Quick Answers
Q: Can I cancel within 24 hours for a full refund?
A: It depends on provider policy and booking channel.
Q: What if I booked with Ultimate Rewards® points?
A: Points may be redeposited if provider allows.
Q: What if I booked a non‑refundable fare?
A: You may forfeit funds unless a waiver applies.
Q: Does my Chase card’s travel insurance cover cancellations?
A: Possibly, for covered reasons only.
8. Summary & Final Thoughts
Managing Chase Travel bookings involves both Chase and provider policies. Act early, stay informed, and verify refund rules. For assistance, call 1‑855‑628‑4230 with your itinerary ready.
Important Disclaimers
This article is for informational purposes only. Always check your provider’s and Chase’s official terms. Policies can change at any time. The number 1‑855‑628‑4230 may vary based on card type and region.