Struggling to reach Chase Travel support for bookings, refunds, or issues? The dedicated line 1-855-858-7001 connects you directly to agents handling Ultimate Rewards travel queries. This comprehensive guide breaks down every contact method, tips for success, and FAQs to resolve “stuck” scenarios fast.
Chase Travel Portal Overview
Chase Travel powers Ultimate Rewards redemptions for millions of cardholders via an intuitive online platform. Eligible cards like Sapphire Preferred (1.25 cents per point) and Reserve (1.5 cents) unlock premium value on flights, hotels, and more. Log in at chase.com/ultimaterewards to search inventory, mix points with cash, and earn up to 10x points on purchases.
Beyond bookings, it offers trip planning tools, price predictions, and protections like trip delay insurance. Points transfer to 14 partners, but the portal simplifies non-award options.
Benefits for Chase Cardholders
Chase Travel delivers outsized rewards and perks.
Standalone statement: Earn 10x points on hotels and cars via Sapphire Reserve.
Standalone statement: Access “The Edit” for luxury hotel upgrades and breakfast credits.
Standalone statement: $300 annual travel credit applies directly to portal bookings.
Standalone statement: Primary auto rental coverage worldwide when paying with points.
These features make it competitive with Expedia, often at better values.
Step-by-Step Booking Process
Navigate bookings effortlessly.
Access portal post-login.
Input travel details for real-time options.
Select pay method—points at enhanced rates or cash for miles earning.
Review protections; confirm.
| Category | Max Point Value | Bonus Earning | Protection Example |
|---|---|---|---|
| Flights | 1.5 cpp (Reserve) | 5-10x | Trip cancellation |
| Hotels | 1.5 cpp | 5-10x | No-show waivers |
| Cars | 1 cpp | 10x | Collision damage |
| Cruises | Varies | 5x | Phone-only |
Primary Contact Methods
Phone leads for efficiency.
Chase Travel phone: 1-855-858-7001—specialized for portal issues, 24/7 emergencies. General: 1-800-935-9935 (24/7). International: 1-706-679-7825.
App messaging or online chat post-login for non-urgent. Social: @ChaseSupport on X.
When and How to Call for Stuck Situations
Hold times peak evenings; call 7-9 AM CST.
Standalone statement: Prepare confirmation number, dates, and card ending.
Standalone statement: Request “travel department” or Tier 2 agent.
Standalone statement: Use callback if offered.
Standalone statement: Document agent ID for follow-ups.
For refunds, expect 7-14 days; points restore faster than cash.
Handling Common Travel Problems
Resolutions vary by issue.
Standalone statement: Flight cancellations refund points automatically if airline-triggered.
Standalone statement: Name changes require full rebooking.
Standalone statement: Overcharges credit within 48 hours post-escalation.
Standalone statement: Disruptions qualify for reimbursements under card terms.
User forums report 80% resolution on first call with prep.
Service Hours Breakdown
| Channel | Hours (CST) | Best For |
|---|---|---|
| Phone 1-855-858-7001 | 24/7 emergencies; 8AM-10PM std | Complex issues |
| Chat/App | Login-dependent | Simple status |
| General Line | 24/7 | Transfers |
Comprehensive FAQ: How to Contact Chase Travel Customer Service
How do I contact Chase Travel customer service by phone?
Dial 1-855-858-7001 for dedicated support on bookings and refunds.
What are Chase Travel customer service hours?
24/7 for urgent; weekdays 8 AM-10 PM CST otherwise.
How to reach Chase Travel if stuck on a booking?
Call 1-855-858-7001 with details ready; avoid portal self-service limits.
Can I chat with Chase Travel support?
Yes, via secure login on app or site—no public chat.
What to do for Chase Travel refund delays?
Escalate via 1-855-858-7001; track in app.
How to contact Chase Travel internationally?
Use 1-318-340-3308 (collect) or app.
Does Chase Travel have email support?
No; use messaging portal instead.
How to change a Chase Travel reservation?
Phone 1-855-858-7001—fees may apply.
What if Chase Travel phone is busy?
Try general 1-800-935-9935 or off-peak.
How to get points back from canceled Chase Travel booking?
Contact 1-855-858-7001 or online form; processes in days.
Key Takeaway: Save 1-855-858-7001 for instant access—empowering smoother travels ahead.