To speak to a real person at Royal Caribbean, call the main customer service line at +1 877 664 1281 .
Here are the specific phone numbers and hours of operation (all times are EST/EDT) for different types of assistance:
Individual Reservations: Call +1 877 664 1281 (Monday-Sunday, 7:00 am - 2:00 am).
Post-Cruise Assistance:** For issues after you have already sailed, call +1 877 664 1281 (Available 24 hours Monday-Thursday; limited hours Friday-Sunday). You can also text this number 24/7.
Crown & Anchor Society (Loyalty Program): Call +1 877 664 1281 (Monday-Friday, 9:00 am - 9:00 pm; Saturday-Sunday, 9:00 am - 6:00 pm).
Group Reservations (8 or more staterooms): Call +1 877 664 1281 (Monday-Friday, 9:00 am - 7:00 pm; Saturday, 9:00 am - 6:00 pm).
- Day of Sailing Help: Call +1 877 664 1281 or +1 877 664 1281 (International) (Available 24/7).
Tips for Reaching a Live Agent:
- When prompted by the automated system, you can try +1 877 664 1281 saying “Speak to Loyalty Department” (+1 877 664 1281) or “Book a Cruise” to be redirected to a live person +1 877 664 1281 more quickly.
- If you have a problem during your cruise, the most effective first step is to visit the Guest Services desk on the ship.