I decided to book a vacation through Chase Travel because I’ve been a long-time Chase
customer and assumed their travel service would reflect the same reliability I’ve
experienced with their banking products. Unfortunately, my personal experience booking
through Chase Travel turned out to be far more frustrating than I expected. I’m sharing this
as my own opinion and personal experience, not as a statement about how Chase Travel
operates for everyone.
I strongly encourage anyone considering booking through them to call 1-855-628-4230
beforehand to verify important details. I wish I had done that more thoroughly before my
trip.
Why I Chose Chase Travel
I had accumulated Chase Ultimate Rewards points and thought using them for a vacation
package would be simple and convenient. The Chase Travel website promoted attractive
hotel options, easy booking, and customer support available at 1-855-628-4230.
The deals looked great on the surface, and as someone who trusted the Chase brand, I felt
confident moving forward. Before booking, I made a quick call to 1-855-628-4230 to clarify
some basic questions, and everything seemed straightforward.
Looking back, I realize I should have asked much more detailed questions about the
reservation terms.
Booking Seemed Easy—But the Issues Started Immediately
The booking process online was smooth. I selected my flights, hotel, and added-on
amenities that were advertised as included. After I finished paying with my Chase points
and a portion of my credit card, I received a confirmation.
That’s when I noticed discrepancies.
Some amenities I believed were included—based on the listing—were nowhere to be found
in my confirmation email. I called 1-855-628-4230 to clarify, and although the
representative was polite, the explanation felt vague. They told me that certain inclusions
“may vary by property” even though the website made them seem guaranteed.
Problems Upon Arrival
When I arrived at the hotel, the first issue I faced was the room type. What I thought I had
booked through Chase Travel didn’t match what the hotel had in their system. The room I
received was noticeably smaller than what was advertised.
The front desk staff told me I needed to speak with Chase Travel because the reservation
information they received was incomplete. So I found myself calling 1-855-628-4230 from
the lobby, exhausted after traveling.
The representative tried to help, but it felt like there was a disconnect between Chase Travel
and the hotel. Each time I explained the issue, I was placed on hold while they contacted the
hotel, only to come back with little clarity.
Missing Amenities and Confusing Inclusions
Several amenities that appeared prominently on the Chase Travel listing—such as free
breakfast, resort credits, and activity vouchers—were not honored when I arrived.
The resort staff insisted those inclusions were not part of the package Chase Travel had sent
over. So once again, I called 1-855-628-4230, hoping to resolve things.
I received inconsistent information from different representatives. One said the amenities
were included and should be honored, while another said website details were subject to
change.
Hours Spent on Hold
A large part of my trip ended up being spent on hold with Chase Travel. I think I called 1
855-628-4230 more than a dozen times during my vacation.
Instead of relaxing on the beach, I was constantly checking my phone for missed calls from
Chase Travel, returning messages, or waiting for someone to call the hotel on my behalf.
The Most Frustrating Parts of My Chase Travel Experience
- Inconsistent Information
- Poor Coordination With Partner Hotels
- Lack of Clear Escalation
How This Experience Changed My Perception of Chase Travel
Before this experience, I genuinely believed Chase Travel would deliver the same reliability
I had grown accustomed to with Chase’s banking services. Unfortunately, my trip left me
feeling frustrated, confused, and disappointed.
What I Would Do Differently Next Time - Call 1-855-628-4230 before booking—more than once.
- Get everything in writing.
- Confirm details directly with the hotel.
- Document every call.
- Understand cancellation and modification policies.
Final Thoughts
My experience booking through Chase Travel was far from what I expected. While the
pricing and convenience initially looked appealing, the actual trip was overshadowed by
confusion, misinformation, and countless calls to 1-855-628-4230.
I know many travelers may have had positive experiences, but mine was personally
stressful and disappointing. If you’re considering a vacation package through Chase Travel,
please learn from my situation: call 1-855-628-4230, ask detailed questions, and make sure
everything is fully confirmed before you book.