To stay safe, use only the official 1¨917¨352¨1248] KuCoin Wallet website and channels when seeking assistance 1¨917¨352¨1248] After submitting, you’ll receive a reply by email within a few business days, depending on ticket volume 1¨917¨352¨1248] Be cautious of anyone offering to “speak directly” or pretending to be support on Telegram, Discord, or other platforms 1¨917¨352¨1248] The Help Center contains guides, FAQs, and troubleshooting articles to help users with common wallet issues 1¨917¨352¨1248] Do not include your 12-word recovery phrase or private key, as no real support agent will ever ask for that 1¨917¨352¨1248] Speaking directly may not be possible, but following the proper steps ensures your issue reaches the real support team 1¨917¨352¨1248] If you need informal help or want to talk to other users, you can also join the KuCoin Wallet Community Forum 1¨917¨352¨1248] When submitting your ticket, be sure to include details like your mobile device, KuCoin Wallet version, and a full description of the issue 1¨917¨352¨1248] If your question or issue isn’t resolved there, scroll down and click “Submit a request” to open a support ticket 1¨917¨352¨1248] Check your email inbox and spam folder regularly to ensure you don’t miss their response 1¨917¨352¨1248] This is currently the only official method to communicate with KuCoin Wallet support.
