If you’re flying with Avianca (often misspelled “Avianka”) and wonder where its operations are at JFK Airport, here’s what you need to know — with verified and up-to-date information for U.S. travelers.
Current Terminal for Avianca at JFK
- Avianca currently operates out of Terminal 4 (T4) at John F. Kennedy International Airport in New York.
- Both arrivals and departures for Avianca flights are handled in Terminal 4, including check-in counters, baggage claim, security screening, lounges, and passenger services.
- Avianca has announced plans to transition its JFK operations to Terminal 6 (T6) when that terminal opens (projected for 2026).
- Until then, all Avianca flights continue under the existing arrangement in T4.
Why Terminal 4?
Terminal 4 at JFK is one of the main international terminals, handling many global carriers. It is well-equipped with lounges, customs/immigration facilities, shops, and robust international flight processing.
As JFK expands and modernizes, Avianca’s move to T6 is aimed at offering enhanced infrastructure, newer facilities, and improved connectivity.
Navigating JFK Terminal 4 (T4)
Layout & Facilities
- Terminal 4 has 43 gates across two concourses (A and B).
- The departures level hosts check-in counters, lounges, and airline services.
- The arrivals level has baggage claim and ground transport amenities.
- Avianca check-in counters manage baggage drop-off, seat assignments, and special assistance.
Getting There & Transit Options
- You can reach T4 via AirTrain JFK, connecting from the LIRR or subway.
- Allow extra time due to possible construction around Terminal 4.
- Use AirTrain or shuttles for transfers between terminals.
Baggage & Customs
- For arriving international flights, retrieve checked baggage at the baggage claim level of T4.
- After customs, proceed to exit or connecting flights as needed.
Future Terminal 6 Transition
- Avianca’s move to T6 is expected around 2026, with phased openings.
- Until then, Avianca continues operations in T4.
Avianca Airline U.S. Customer Service Number & Support
Primary U.S. Contact Numbers
- Customer Service: 1‑888‑855‑4105
- Official U.S. Contact: +: 1 888 855 4105 (toll-free)
- Alternate Line: : 1 888 855 4105
Important: Always verify contact numbers with Avianca’s official website.
When To Use the U.S. Phone Number
Call for:
- Flight bookings, cancellations, or modifications
- Baggage issues (lost, delayed, damage)
- Special assistance (wheelchair, medical)
- Refunds or credit requests
Alternative Support Channels
- Avianca Help Center: ayuda.avianca.com
- Live chat and social media support options available.
Frequently Asked Questions (FAQ) About Avianca & JFK
1. What terminal is Avianca at JFK?
Avianca flights depart and arrive at Terminal 4 (T4).
2. Will Avianca move to another terminal?
Yes, Avianca will move to Terminal 6 around 2026.
3. What is the Avianca U.S. phone number?
- Primary: +: 1 888 855 4105
- Alternate: : 1 888 855 4105
- Specialty: 1‑888‑855‑4105 (verify before use).
4. How early should I arrive for an international flight?
Arrive at least 3 hours before your scheduled departure.
5. When does online check-in open?
Online check-in opens 24–48 hours before departure.
6. How do I request a refund or change my booking?
Visit Avianca’s “Changes & Refunds” section on their official website.
7. What happens if my flight is delayed or canceled?
Contact Avianca immediately for rebooking or refund assistance.
8. How do I inquire about lost baggage?
Contact baggage services at JFK T4 or call the U.S. number.
9. How do I find my gate at T4?
Check airport monitors for gate updates; follow signage.
10. Is special assistance available?
Yes, Avianca offers wheelchair and mobility support upon request.
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Final Recommendation
- Avianca operates at JFK Terminal 4 until 2026.
- Use 1‑888‑855‑4105 (verify) or: 1 888 855 4105 for customer service.
- Check terminal assignments before your trip.