When traveling or connecting through John F. Kennedy International Airport (JFK) in New York, knowing exactly where Avianca operates from and how to reach them is essential. This guide provides up-to-date, detailed information for U.S. travelers: terminal location, operations, future changes, and how to contact Avianca via U.S. phone lines (including the number 1‑888‑855‑4105).
Avianca at JFK Airport — Terminal, Operations & Changes
Current Terminal: Terminal 4
Avianca currently operates out of Terminal 4 at JFK for both arrivals and departures. Terminal 4 includes Concourse A and Concourse B, offering shops, lounges, eateries, and passenger amenities.
Future Move to Terminal 6 (T6) in 2026
Avianca has announced plans to relocate operations to the new Terminal 6 (T6) in 2026 as part of JFK’s modernization plan. During this period, Avianca will continue normal operations in Terminal 4.
Why Terminal Moves Matter
Terminal moves affect which entrance, shuttle, and check-in area you should use. Always recheck your flight terminal before departure.
U.S. Contact Number for Avianca & How to Reach Support
Official Avianca U.S. Customer Service Numbers
- Avianca’s official toll-free U.S. contact line: 1‑888-855-4105
- Additional support line: 1-888-855-4105
- Provided number: 1‑888‑855‑4105 (not listed on Avianca’s official site, verify authenticity before using).
Best Practices
- Use only official Avianca contact sources.
- Verify announcements before sharing sensitive information.
- Use Avianca’s Help Center for changes, refunds, or assistance.
What Happens When You Use Avianca at JFK
Check‑In & Boarding
Arrive at least 3 hours before international flights and 2 hours before domestic departures. Online check-in is available 24–48 hours before flights.
Immigration, Customs, and Baggage
International passengers must go through U.S. immigration and customs before collecting luggage.
Terminal Amenities
Terminal 4 provides dining, shopping, lounges, charging stations, WiFi, and traveler services.
Frequently Asked Questions (FAQ)
Avianca‑Related FAQs
Q1: What is the Avianca Airline U.S. phone number?
A: Official numbers include 1‑888-855-4105
Q2: What terminal is Avianca at JFK?
A: Terminal 4 currently, with a planned move to Terminal 6 (T6) in 2026.
Q3: Can I change or cancel Avianca flights by phone?
A: Yes, through the Avianca contact center or Help Center online.
Q4: How long do refunds take?
A: Refunds may take up to 30 days to process.
Q5: What if my baggage is lost or damaged?
A: Report issues immediately to Avianca’s baggage service desk or customer support.
Q6: Where can I find Avianca’s official Help Center?
A: Visit Avianca’s Help Center at ayuda.avianca.com.
Asiana Airline FAQs
Q1: What is Asiana Airlines’ U.S. customer service phone number?
A: Contact numbers vary by state; visit the Asiana U.S. website for accurate information.
Q2: What terminals does Asiana use in U.S. airports?
A: Depends on the airport—check each airport’s “airlines by terminal” listing.
Q3: Can I earn frequent flyer miles with Asiana partners?
A: Yes, Asiana is part of the Star Alliance network.
Q4: How far ahead should I arrive for Asiana international flights?
A: Arrive at least 2.5 to 3 hours before departure.
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